Terms of Sales
The following provisions establish the general conditions of sale of the products offered by the company PEITA on its website, accessible at the following address:
Any order of a product offered for sale on the website implies acceptance of these general conditions of sale.
We therefore invite you to read the following clauses carefully.
Article 1: object
This contract determines the rights and obligations of the company PEITA and the Customer in the context of the sale of the goods offered through the website http://www.peita.fr.
The general conditions of sale constitute the entirety of the rights and obligations of the parties, no other condition can be integrated into these. It is not possible to buy goods on the website without accepting these general conditions of sale.
peita.fr reserves the right to modify these general conditions of sale at any time.
ARTICLE 2 - Characteristics of the goods and services offered
The company informs the customer of all the essential characteristics of the goods offered.
Generally, these characteristics relate to the dimensions, weights, quantities, colors, components of the goods offered. These characteristics appear in support of the photograph illustrating the offer. The consumer recognizes that the photograph representing the product which appears on the website has only an indicative value.
The products presented on the site comply with current French legislation and the standards applicable in France.
The product offer is valid as long as it is displayed to the customer on the site
The customer is aware that the goods will be delivered to him by post.
ARTICLE 3 - Contractual conditions
Orders on the site are made in French and English, in euros.
Once the products have been chosen, the customer can confirm his order, modify the contents of the basket before confirming the order definitively. The required personal information (surname, first name, email address, billing address, delivery address, method and details of payment) is requested from the customer before final validation of the order. The company cannot be held responsible in the event of errors in entering this information on the part of the customer, nor in the event of delays or errors during delivery.
The cost of telecommunications to access the website is borne by the customer. Likewise, the costs of calling customer service are borne by the customer.
ARTICLE 4 - Price of goods and services offered
All prices are indicated in euros and all taxes included including VAT, but excluding delivery costs.
The delivery costs are indicated on the consultation page of your basket and before confirming the order to proceed to payment.
The sale prices can be modified by at any time but we undertake to apply the current prices which will have been indicated to you at the time of your order.
ARTICLE 5 - Conclusion of the online contract
An order must be placed on the website www.peita.fr.
The electronic contract will be established after double validation by the customer:
The company undertakes to confirm any order by email. On this confirmation will appear the mention of the ordered good, its price, the method of payment as well as its methods of delivery by e-mail at the latest during the delivery.
In addition to accepting the content of the order, this validation implies acceptance of all of these general conditions of sale.
ARTICLE 6 - Payment
For payments by credit card, the debit is made during the validation of the order on the condition of having previously obtained the authorization to debit your account from the competent payment centers, failing which the order could not be taken into account.
The payment order can be revoked in the event of fraudulent use of the card in accordance with the agreement concluded between the customer and his banking establishment.
Online payment by credit card is made in a secure environment via Stripe and its "Secure Socket Layer" security system which allows encryption of your bank details when they are transmitted over the network. Strime automatically encrypts confidential data that passes between your computer and the Stripe system using the SSL protocol (Secure Sockets Layer) and with an encryption key length of 128 bits.
The customer certifies having the necessary authorizations to make the payment he chooses.
ARTICLE 7 - Right and withdrawal period
intends that any customer who is not satisfied with the products ordered on the website can exercise their right of withdrawal under the best conditions.
Article L. 121-20 of the Consumer Code stipulates that the period of the legal right of withdrawal is 14 (fourteen)) clear days from receipt of the product.
The customer returning the product within this period has the right to exchange or refund the price of the product ordered and the reimbursement of outward delivery costs. The delivery costs for returned products remain the responsibility of the customer.
The products must imperatively be returned in perfect condition for resale, in their original condition (packaging, accessories, instructions ...) and duly sealed.
The right of withdrawal cannot be exercised for fresh products (reshipment difficulties, risk of deterioration and rapid expiry).
ARTICLE 8 - Repayment terms
In the event of exercise of the right of withdrawal, the company undertakes to reimburse the customer for the sums paid and this without charge within a maximum period of 30 days.
Note that the customer can also choose to exchange the product.
ARTICLE 9 - Delivery
undertakes to deliver the products ordered within 6 days of the order.
If one of the products is unavailable or out of stock, the customer will be informed as soon as possible and may cancel his order. He can then request the exchange of the product or its refund.
The products are delivered to the address indicated by the consumer on the order form.
Invoices will be sent by email to the email address specified by the customer when creating the customer account or when placing the order.
Any complaint must be addressed to the address indicated in article 2. The customer will check the general appearance of the packaging of the product delivered; in the event of damage, he undertakes to indicate this on the order form. In addition, he will notify the company within 3 days by telephone on 06 88 87 86 01. In the event of non-compliance of the goods delivered, the company undertakes to exchange the product or reimburse the customer.
puts everything in place to fulfill orders on the delivery dates requested by the customer when placing the order. As soon as an order is validated by the customer and payment has been authorized, the order is dispatched the same day if the order was placed before 11 a.m., and the working day following the validation of the order after 11 a.m. The selection of the delivery date desired by the customer is an indication which has no contractual value.
For all packages sent outside the customs territory of the European Community, the customs documents summarize the total value of the content of your order and the description of the items.
Customs or import taxes are due as soon as the package reaches its destination country. Any additional taxes due for customs clearance of packages upon delivery are the responsibility of the customer.
ARTICLE 10 - Personal information
For the proper progress of the order, the personal data collected will be subject to computer processing, the customer acknowledges having knowledge of it.
As such, information concerning him may be communicated to the company's commercial partners for the sole purpose of fulfilling the order and delivery of the products.
This computer processing is the subject of a declaration to the CNIL.
In any case, will communicate the nominative information of its customers to third parties for commercial purposes.
The customer has a right of access and rectification with regard to any information concerning him appearing in the files of the company
ARTICLE 11 - Applicable law
The parties agree that these general conditions of sale are subject to the application of French law.
ARTICLE 12 - Settlement of disputes
In the event that a dispute arises from this contractual relationship, the parties agree before any legal action to seek an amicable solution.
Any dispute relating to the interpretation or execution of these general conditions of sale will, in the absence of an amicable agreement, be brought before the competent courts.
ARTICLE 13 - Force Majeure
The parties cannot be considered as responsible or having failed in their contractual obligations, when the failure to perform the respective obligations is due to force majeure.
Are considered as force majeure, strikes, civil or foreign war, riots, acts of terrorism, total or partial destruction of premises and production facilities or other, manufacturing incidents, disruptions in transport, supply difficulties, customs measures of any kind or origin whatsoever, or any other fortuitous event which prevent or delay fully or partially the performance of the obligations of the company.
Initially, the force majeure event, envisaged above, suspends the execution of the contract; if the force majeure event has a duration of more than one (1) month, the customer would then have the possibility of canceling the current order and a refund would then be made under the conditions set out in article 9 of these conditions terms of sale.
ARTICLE 14 - Partial invalidity
If one or more stipulations of these general conditions of sale were deemed illegal or null, this nullity would not have the effect of nullifying the other provisions of these conditions which would keep all their force and their scope.
ARTICLE 15 - Evidence
These order confirmations will be archived in the center of the company and will be considered as proof of the nature of the agreement and its date within the meaning of the law of 03/13/2000.
When the customer wishes, he can register his order by clicking on the "Place my order" button on the shopping cart consultation page.
The order will then be validated by the customer by clicking again on the button "Confirm Order" on the confirmation page of the order.